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After reviewing typically the case, the particular casino got supplied proof that typically the debris had been without a doubt acknowledged to the player’s account in add-on to applied for gambling activities. Typically The player’s bank account was shut down at their own request due to be in a position to worries associated in buy to gambling dependency. Upon obtaining typically the proof, we educated typically the participant, who else then agreed to be in a position to close up the particular complaint.
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Therefore, typically the complaint was rejected as typically the online casino has been not responsible for the cash within issue. The Particular participant through Germany got requested a disengagement prior to publishing this complaint. Consequently, typically the complaint got recently been closed, even though the participant retained typically the option to reopen it inside the particular long term. The Particular gamer coming from Philippines redeemed a down payment bonus in add-on to initially earned €1,seven hundred nevertheless found that their profits regarding €1,350 have been confiscated following he or she withdrew €500.
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- We designated the complaint as ‘resolved’ following the participant confirmed receipt regarding their drawback.
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