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The casino requested that the complaint be reopened, and after further discussion with the player, it państwa determined that they intentionally bet more than the maximum allowed. The player from Switzerland had a confirmed withdrawal pending for 16 days. The player was eventually asked jest to provide a new IBAN and resubmit documents, leading to further delays. The issue was resolved when the player received the money after 22 days, albeit slightly less than expected due owo possible exchange rates or fees. The complaint was marked as resolved after the player confirmed receipt of funds. The casino’s Safety Index, derived from these findings, provides a score reflecting online casino’s safety and fairness.
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The complaint państwa eventually rejected due jest to the player’s non-communication. The player from Slovenia had their account closed and was informed that their winnings would not be paid. Despite having all documents approved and being told to wait for a withdrawal, the situation remained unresolved. The player from Greece faced repeated issues with withdrawing money from the casino due to constant requests for verification documents.
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