The player from Austria had his account at Hellspin Casino blocked after he requested a withdrawal, and all his winnings were canceled. He stated that the closure occurred due owo a previously closed account, despite having a verified and properly used account without any violations. As a result, the complaint was rejected, and the player państwa advised jest to avoid multiple registrations in the future.
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The player later confirmed that the withdrawal państwa processed successfully, therefore we marked this complaint as resolved. The player from Australia submitted a withdrawal request less than two weeks prior owo contacting us. A player from Greece reported that after winning 33 euros and receiving free spins at Hell Spin, their potential winnings of 300 euros were reduced to only 49 euros.
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However, after attempting to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill was in her husband’s name, we considered the casino’s actions as justified and rejected the complaint. Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading to frustration with the process. The Complaints Team extended the response time for the player jest to provide necessary information, but ultimately, due to a lack of response, the complaint was rejected.
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The player from Greece had his winnings confiscated by Hell Spin Casino for exceeding the maximum allowed bet while using an active bonus. He intended jest to communicate with authorities regarding the incident, feeling wronged by the casino’s actions. However, as the player did not respond to the team’s inquiries, the complaint państwa unable owo be pursued further and was rejected.
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The player from Germany had a premia at Hellspin, met the wagering requirements, and won €300 without an active bonus. After verifying her account and requesting a withdrawal, the casino canceled the request and confiscated the winnings, citing an alleged premia term violation. We were unable to investigate further and had owo reject the complaint due to the player’s lack of response jest to our inquiries.